Warranty and returns

Information about warranty & returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us at hello@okgay.shop. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. You can also use the withdrawal form, which can be downloaded from: https://www.okgay.shop/vorm_voor-herroeping.pdf.

Return exceptions
Exclusion of the right of withdrawal is only possible for products:

a. For sealed products. When the seal is broken, these products cannot be returned.
b. that have been established by the entrepreneur in accordance with the consumer’s specifications;
c. which are clearly personal in nature;
d. which by their nature cannot be returned;
e. which can spoil or age quickly;
f. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
g. for loose newspapers and magazines;
h. for audio and video recordings and computer software of which the consumer has broken the seal.

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable term is in any case two months. Under certain circumstances, a term of more than two months may also be acceptable.
If you contact us in time, we will provide a free repair or replacement.

Entrepreneur identity

Spuiweg 59
3311 GT Dordrecht
The Netherlands
085 – 06 09 161
Chamber of Commerce: 24366330
VAT: NL002031050B79

You can also use the withdrawal form, which can be downloaded from: